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Submit a support ticket.

Send your request directly to our support team. Tickets land in our queue and we respond within one business day, usually faster. For urgent terminal issues outside business hours, call (888) 556-7356 and our IVR routes you to the right specialist.

Before you submit: for the fastest resolution on account changes, please have your MID (merchant ID, found on your statement) ready. For terminal issues, knowing your terminal model (e.g., FD150, Z11, A920) helps us troubleshoot faster.

Please fix these before submitting:

Your name *

Please enter your name.

Business name *

Please enter your business name (the legal or DBA name on your merchant account).

Email *

Please enter a valid email address.

Phone (optional)

Merchant ID (MID) (optional)

Found at the top of your processing statement.

Priority

What's this about? *

Please pick a category so we can route your ticket.

Subject *

Please add a brief subject line.

Description *

If your issue involves a transaction, include the transaction date, amount, and last 4 of the card if you have it.

Please describe what you need help with (at least one full sentence).

Attachments (optional)

📎

Drag files here or click to browse

Statements, batch reports, transaction receipts, chargeback docs · PDF, images, Word, Excel · up to 30MB per file · max 10 files

0 of 10 files

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Prefer a different channel?

Sometimes a real-time conversation is faster than a ticket. Call us, or email the support desk directly.

Call (888) 556-7356

support@paymentgurus.comMonitored during business hours. Existing merchants get 24/7 phone support.